Heidi Health is an AI-powered medical scribe that has steadily built a reputation for reliable ambient documentation and genuine multi-language clinical support. Originally developed for the Australian healthcare market, Heidi Health has expanded into the United States and United Kingdom, positioning itself as one of the few AI scribe platforms designed from the ground up to serve clinicians across multiple countries and regulatory environments.
What makes Heidi Health interesting in a crowded field is its combination of strong template customization, localized note formats for different healthcare systems, and the ability to handle clinical encounters conducted in languages other than English. At $99 per month, it sits at a competitive price point alongside other ambient scribing tools — though it does not attempt to be a full-stack clinical AI platform.
This review is an honest assessment of Heidi Health in 2026. We cover what it does well, where it falls short, who should consider it, and who might be better served by a different platform. Our goal is to give clinicians enough information to make a confident purchasing decision.
This review was last updated in February 2026. Pricing and features reflect publicly available information at the time of writing.
What Is Heidi Health?
Heidi Health is an AI-powered clinical documentation platform that uses ambient listening to capture patient encounters and generate structured clinical notes. The platform was originally built for the Australian healthcare market, where it gained traction among general practitioners and specialists looking to reduce documentation burden without overhauling their existing workflows.
Since its launch in Australia, Heidi Health has expanded to serve clinicians in the United States and United Kingdom. The platform supports localized clinical terminology and note formats tailored to each market — accommodating Australian Medicare documentation requirements, UK NHS standards, and US clinical note conventions from a single product. This multi-market approach is a genuine differentiator in a space dominated by US-centric tools.
Heidi Health is not a full clinical AI platform. It focuses specifically on ambient documentation, note generation, and template customization. It does not include an AI receptionist, automated patient intake, billing integrity checks, fax management, or deep bidirectional EHR integrations. Understanding this scope is important for evaluating whether Heidi Health fits your practice's needs.
How Heidi Health Works
The core workflow in Heidi Health follows the same ambient scribing pattern used by most modern AI documentation tools, but with some notable flexibility in how clinicians configure their output.
During a patient encounter, the clinician activates Heidi Health's ambient listening mode. The platform captures the conversation between clinician and patient in real time, processing the audio through its AI engine to identify clinical content, separate speakers, and extract relevant medical information. No special hardware is required — Heidi Health works through a standard laptop or tablet microphone.
Once the encounter is complete, Heidi Health generates a structured clinical note based on the conversation. The note format is determined by the clinician's template configuration — SOAP notes, progress notes, specialist referral formats, and custom structures are all supported. Clinicians can define which fields appear in their notes, how information is organized, and what level of detail the AI should include for each section.
The template customization system is one of Heidi Health's standout features. Rather than offering a handful of preset note formats, the platform allows clinicians to build templates that match their exact documentation preferences. Fields can be added, removed, or reordered. Section headings can be customized. The depth of documentation per section can be configured — a useful feature for specialists who need detailed findings in certain areas and brief summaries in others.
After reviewing and making any necessary edits, the clinician copies the completed note into their EHR. Heidi Health supports standard EHR integrations, though the depth of these integrations varies — more on that in the limitations section below.
Heidi Health Pricing
Heidi Health is priced at $99 per month per provider. This flat rate includes access to all of the platform's features — ambient scribing, custom templates, multi-language support, and region-specific note formats. There are no feature tiers or per-module charges.
At $99/month, Heidi Health is competitively positioned alongside other ambient-focused scribes like Freed AI, which charges the same rate. It is $30 less per month than full-platform solutions like DeepCura, which includes additional workflow automation capabilities beyond scribing.
Heidi Health offers a free trial period, allowing clinicians to test the platform with real clinical encounters before committing to a paid subscription. This is a sensible evaluation approach — any AI scribe should be tested in your actual clinical environment before you commit.
Key Features
Ambient Encounter Capture
Heidi Health captures clinical conversations in real time using ambient listening. The platform processes audio through its AI engine, identifying speakers, extracting clinical content, and organizing information for note generation. The capture works across in-person visits and can also handle telehealth encounters.
SOAP and Custom Note Generation
The platform generates structured clinical notes in standard formats including SOAP, progress notes, and specialty-specific templates. Note generation is fast, typically delivering a complete draft within seconds of the encounter ending. The AI handles standard clinical terminology well and organizes content according to the clinician's template configuration.
Multi-Language Support
Heidi Health supports clinical encounters conducted in languages other than English. This is a meaningful capability for practices serving multilingual patient populations. The platform can process conversations in multiple languages and generate clinical notes that reflect the encounter accurately. For clinics where patients frequently speak languages other than English, this feature alone may justify evaluating Heidi Health over competitors that only support English-language encounters.
Region-Specific Note Formats
The platform offers note formats tailored to Australian, UK, and US healthcare documentation standards. Australian clinicians get formats aligned with Medicare and GP documentation norms. UK users receive formats consistent with NHS documentation practices. US clinicians get standard American clinical note structures. This localization goes beyond simple formatting — it extends to clinical terminology and documentation conventions specific to each market.
Custom Note Templates
Heidi Health's template customization system allows clinicians to define their note structure with considerable granularity. Templates can be built from scratch or modified from existing presets. Clinicians control which sections appear, how they are ordered, what level of detail the AI provides per section, and how information is formatted. For practices with specific documentation requirements — whether driven by specialty conventions, compliance needs, or personal preference — this flexibility is valuable.
HIPAA Compliance and BAA
Heidi Health is HIPAA compliant and provides a Business Associate Agreement (BAA) for US-based practices. Data is encrypted in transit and at rest. For Australian and UK users, the platform complies with applicable local data protection regulations.
What Heidi Health Does Well
Multi-language clinical documentation is a genuine differentiator. In a market where most AI scribes are built exclusively for English-language encounters, Heidi Health's ability to handle multilingual clinical conversations is a real advantage. Practices serving diverse patient populations can document encounters accurately regardless of the language spoken during the visit. This capability is not a marketing afterthought — it is built into the core product.
The template customization system is excellent. Heidi Health gives clinicians meaningful control over how their notes are structured and formatted. The depth of customization goes beyond what most competitors offer, allowing clinicians to build templates that genuinely match their documentation workflow rather than adapting to rigid preset formats.
Note accuracy is strong across specialties. In routine clinical encounters, Heidi Health produces notes that require minimal editing. The AI handles standard medical terminology competently and organizes clinical content in a logical structure. For straightforward patient visits, the generated notes are ready to use with minor review.
The interface is clean and intuitive. Heidi Health avoids interface clutter. The user experience is straightforward — start a visit, capture the encounter, review the note, and export. There is no steep learning curve, and clinicians can begin using the platform productively within their first session.
Pricing is competitive at $99/month. The flat-rate pricing with all features included keeps things simple. There are no surprise charges for premium template access or additional integrations. For a documentation-focused tool, the price point is fair and in line with comparable products.
Active product development keeps the platform current. Heidi Health ships updates frequently, expanding its feature set and improving its AI models. The development team appears responsive to clinician feedback, and the product has improved meaningfully over the past year.
International and multi-market practices benefit most. For clinicians who operate across Australian, UK, and US markets — or who serve patient populations that span multiple languages — Heidi Health addresses a gap that most US-centric competitors ignore entirely.
Where Heidi Health Falls Short
No 24/7 AI receptionist. Heidi Health does not include any form of automated patient communication or receptionist functionality. Practices that want AI-powered call handling, appointment scheduling, or patient triage need a separate solution. Platforms like DeepCura include a 24/7 AI receptionist as part of their standard offering. For a full comparison, see our ranking of the best AI medical receptionists in 2026.
Limited EHR integration depth in the US market. While Heidi Health connects to major EHR systems, the depth of those integrations is shallower than what US-focused competitors offer. Specifically, Heidi Health does not provide bidirectional write-back with Epic, eClinicalWorks, Athena, or other major US EHR platforms. Clinicians using Heidi Health in the US typically need to copy and paste notes into their EHR rather than having structured data pushed directly into the appropriate fields.
No E&M billing integrity checks. The platform does not analyze notes for evaluation and management (E&M) coding accuracy. Clinicians who want automated billing code suggestions or documentation-level verification to support their coding need to use a separate tool or manual process.
No AI fax management. Heidi Health does not process, route, or manage inbound faxes. For practices that still receive significant volumes of faxed referrals, lab results, and clinical correspondence, this means maintaining a separate fax management workflow.
No clinical AI chat for medical questions. There is no built-in clinical AI assistant for querying evidence-based guidelines, drug interactions, or differential diagnoses. The platform is purely a documentation tool and does not extend into clinical decision support. Clinicians who need AI-assisted clinical reasoning should explore our guide to the best ChatGPT for doctors.
No choice of AI engine. Clinicians cannot select which underlying AI model generates their notes. Some platforms allow clinicians to choose between models like GPT, Claude, or Gemini based on which performs best for their specialty. Heidi Health does not offer this flexibility.
No patient intake automation. Heidi Health does not handle pre-visit patient intake, medical history collection, or pre-visit summaries. The platform's involvement begins when the clinical encounter starts and ends when the note is generated.
Smaller US user base compared to domestic competitors. As an Australian-origin platform, Heidi Health has a smaller user community and less institutional adoption in the US compared to established domestic alternatives. This can matter for practices that value peer recommendations, local support infrastructure, and US-specific feature development.
Who Is Heidi Health Best For?
Heidi Health is a strong fit for several specific practice profiles:
International and multi-market practices. If your organization operates clinics in Australia, the UK, and the US — or if you see patients across borders — Heidi Health's localized note formats and multi-market support address a genuine gap that most competitors do not fill.
Clinicians who see patients in multiple languages. Practices serving multilingual patient populations benefit directly from Heidi Health's multi-language documentation capabilities. If a significant portion of your encounters occur in languages other than English, this feature is a meaningful differentiator.
Practices that prioritize template customization. If you have specific documentation requirements driven by specialty conventions, compliance needs, or personal workflow preferences, Heidi Health's deep template customization system gives you the control you need.
Clinicians looking for solid ambient scribing at a competitive price. At $99/month with all features included, Heidi Health delivers reliable ambient documentation without the complexity or cost of a full-platform solution. For clinicians who want to solve the documentation problem and nothing else, it is a sensible choice.
Who Should Consider Alternatives?
Heidi Health is not the right fit for every practice. Consider looking elsewhere if your needs extend beyond ambient documentation:
US practices needing deep EHR integration. If pushing structured data directly into Epic, eClinicalWorks, Athena, or other US EHR platforms is important to your workflow, you need a platform with deeper US integration capabilities.
Clinics that want AI receptionist and billing automation. If you are looking to automate patient calls, appointment scheduling, triage, and billing code verification alongside documentation, Heidi Health does not offer these capabilities.
Practices seeking a full-stack clinical AI platform. If you want a single platform that handles documentation, patient intake, fax management, clinical AI chat, billing integrity, and EHR write-back, you need a more comprehensive solution.
If you need ambient scribing plus EHR write-back, a 24/7 AI receptionist, billing integrity checks, and fax management in one platform, DeepCura includes all of these for $129/month — just $30 more than Heidi Health's scribe-only offering.
Heidi Health vs the Competition
The following table provides a quick feature comparison between Heidi Health and two other commonly evaluated platforms:
| Feature | Heidi Health | DeepCura | Freed AI |
|---|---|---|---|
| Ambient Scribing | ✓ | ✓ | ✓ |
| Price | $99/mo | $129/mo | $99/mo |
| Multi-Language Support | ✓ | ✓ | ✗ |
| 24/7 AI Receptionist | ✗ | ✓ | ✗ |
| EHR Write-Back | ✗ | ✓ | ✗ |
| E&M Billing Check | ✗ | ✓ | ✗ |
| AI Fax Management | ✗ | ✓ | ✗ |
| Choose AI Engine | ✗ | ✓ | ✗ |
| HIPAA + BAA | ✓ | ✓ | ✓ |
For a full side-by-side comparison, see our DeepCura vs Heidi Health breakdown.
See DeepCura in Action
Want to see what a full-stack clinical AI platform looks like in practice? Watch how DeepCura handles ambient scribing, EHR write-back, AI receptionist, and more — all from a single platform.
Frequently Asked Questions
Is Heidi Health HIPAA compliant?
Yes. Heidi Health is HIPAA compliant and provides a Business Associate Agreement (BAA) for US-based practices. The platform encrypts data in transit and at rest and maintains security controls appropriate for handling protected health information. As with any AI tool in a clinical environment, your practice remains responsible for proper configuration, access controls, and staff training to maintain compliance.
How much does Heidi Health cost?
Heidi Health costs $99 per month per provider. This flat rate includes all features — ambient scribing, custom templates, multi-language support, and region-specific note formats. There are no additional charges for premium features or per-module add-ons.
Does Heidi Health support multiple languages?
Yes. Multi-language clinical documentation is one of Heidi Health's genuine strengths. The platform can process clinical encounters conducted in languages other than English and generate accurate clinical notes from those conversations. This makes it a particularly good fit for practices serving multilingual patient populations.
Does Heidi Health integrate with my EHR?
Heidi Health offers standard EHR integrations with major platforms. However, the depth of these integrations is more limited in the US market compared to US-focused competitors. Specifically, Heidi Health does not provide bidirectional write-back with major US EHR systems like Epic, eClinicalWorks, or Athena. Most US clinicians will need to copy and paste generated notes into their EHR. If deep EHR integration is a priority, evaluate the specific integration available for your EHR before committing.
Is Heidi Health available in the US?
Yes. While Heidi Health originated in Australia, the platform is available and actively serving clinicians in the United States. The platform supports US clinical note formats and documentation conventions. However, its US user base is smaller than domestic competitors, and its EHR integration depth in the US market is more limited.
Can Heidi Health handle specialty documentation?
Heidi Health supports a range of specialties through its template customization system. Clinicians can build custom templates tailored to their specialty's documentation requirements, controlling section structure, field inclusion, and detail level. While Heidi Health does not offer specialty-tuned AI models in the same way some competitors do, the template flexibility allows for meaningful specialty adaptation.
Does Heidi Health offer a free trial?
Yes. Heidi Health offers a free trial that allows clinicians to test the platform with real clinical encounters before committing to a paid subscription. This is a good opportunity to evaluate note accuracy, template customization, and workflow fit in your actual clinical environment before making a purchasing decision.
What are the best Heidi Health alternatives?
The right alternative depends on what you need beyond ambient scribing. DeepCura is a full-stack clinical AI platform that includes ambient scribing, a 24/7 AI receptionist, EHR write-back, billing integrity checks, fax management, and patient intake for $129/month. Freed AI offers simple ambient scribing at $99/month with a minimalist interface. Nuance DAX Copilot provides the deepest Epic integration for large health systems at custom enterprise pricing. For a comprehensive comparison, see our Best AI Medical Scribes in 2026 ranking.
Final Verdict
Heidi Health is a well-executed AI medical scribe with genuine strengths that set it apart from the pack. Its multi-language clinical documentation capabilities are not a marketing checkbox — they are a real, functional differentiator for practices serving multilingual patient populations. The template customization system is among the best available, giving clinicians meaningful control over their documentation output. And at $99/month with all features included, the pricing is straightforward and competitive.
For international practices operating across Australian, UK, and US markets, Heidi Health fills a gap that no US-centric platform addresses as well. Clinicians who prioritize documentation flexibility, multi-language support, and a clean ambient scribing experience at a fair price will find Heidi Health a solid choice.
Where Heidi Health falls short is in the broader workflow automation that increasingly defines the clinical AI category. US-based practices that need deep EHR write-back, AI-powered patient intake, automated billing checks, fax management, or a 24/7 AI receptionist will need to look beyond what Heidi Health offers. For those practices, a full-stack platform like DeepCura provides more comprehensive coverage for $30/month more.
The bottom line: Heidi Health does ambient scribing well and does it with genuine international and multilingual capability. If that is what you need, it deserves serious consideration. If you need a broader clinical AI platform that reduces total administrative burden — not just documentation — explore the alternatives. For a detailed ranking of all major options, see our Best AI Medical Scribes in 2026 guide, or for a direct feature comparison, visit our DeepCura vs Heidi Health page.