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FAQ Blog: DeepCura Features and Functionality



Welcome to the comprehensive FAQ blog for DeepCura. This blog aims to answer common questions and provide detailed insights into the various features and functionalities of DeepCura. Whether you're new to the platform or looking to optimize your use, you'll find valuable information here.


1. How do I use DeepCura to generate notes?


Answer: Generating clinical notes or other documentation using DeepCura is straightforward. Here’s a step-by-step guide:

  1. Navigate to the note generation section within the DeepCura platform.

  2. Input the necessary patient information and clinical details.

  3. Use the AI scribe feature to generate a SOAP note, history report, or other required documentation.


Category: FeaturesSubcategory: AI ScribeKeywords: notes, note generation, report, SOAP, history reportHelpful Links: How to generate a SOAP note 'For Dummies' style


2. How does the AI nurse feature work and what can it do?


Answer: The AI Nurse is an AI agent that interacts with patients through pre-charting. It gathers initial information from patients before they meet with the healthcare provider, making the process more efficient. The AI Nurse can:

  • Collect patient history.

  • Document symptoms.

  • Provide preliminary assessments.

Category: FeaturesSubcategory: AI NurseKeywords: AI nurse, pre-chartingHelpful Links: AI Nurse™ Patient Experience Demo: 100% unedited


3. How do I schedule a telehealth visit?


Answer: To use our telehealth feature, follow these steps:

  1. Go to the telehealth scheduling section on DeepCura.

  2. Select the patient and preferred date and time for the telehealth visit.

  3. Confirm the appointment, and both the patient and healthcare provider will receive notifications.

Category: FeaturesSubcategory: AI Telehealth/SchedulingKeywords: telehealth, schedulingHelpful Links: How to use AI Telehealth, AI Scheduling & Billing


4. Can I attach PDFs to DeepCura?


Answer: Yes, not only can you attach PDFs, but you can also attach other types of documents such as Word files and Excel spreadsheets. This feature allows for comprehensive patient documentation and record-keeping.


Category: FeaturesSubcategory: AI ScribeKeywords: attachment, PDFHelpful Links: How to do Bulk PDF Summarization for your Patients


5. Can I attach images to DeepCura?


Answer: Yes, you can attach photos or screenshots and include them in the patient's record. This is particularly useful for visual documentation, such as skin conditions or injury photographs.


Category: FeaturesSubcategory: AI ScribeKeywords: attachment, image, picture, screenshot, photoHelpful Links: How to Extract Information From a Medical ID photo



6. How can I edit the notes that the AI generates?


Answer: To manually edit the notes, click the pencil icon next to the generated note. This will open the note in an editable format where you can make necessary changes and save them.


Category: FeaturesKeywords: note editing, manual edit, AI-generated notesHelpful Links: How to easily make voice edits. - YouTube


7. Is there any way for me to filter my notes?


Answer: Yes, you can filter your notes using our note filtering feature. You can apply various filters based on date, type, patient name, and other criteria to quickly find the notes you need.


Category: FeaturesKeywords: note filtering, search notes, filter criteria


8. What is the "Create your own AI instructions" feature?


Answer: DeepCura offers extensive note customization, allowing you to create your own AI instructions. This feature enables you to tailor the AI's note generation to fit your specific documentation style and requirements.


Category: FeaturesKeywords: custom AI instructions, note customizationHelpful Links: How to Automate Complex Clinical Notes for Any Practice


9. I don't like generic SOAP notes, I need notes tailored to my specialty. Can DeepCura help?


Answer: DeepCura offers extensive note customization, allowing you to tailor notes to fit the unique needs of your specialty. This ensures that the notes generated by the AI align with your specific clinical requirements.


Category: Support and TrainingKeywords: specialty notes, customized notesHelpful Links: How to Automate Complex Clinical Notes for Any Practice


10. What EHRs does DeepCura integrate with?


Answer: At the moment, we integrate with Epic, DrChrono, and eClinicalWorks (eCW). These integrations allow for seamless data transfer and management across platforms.

Category: EHRKeywords: integration, Epic, DrChrono, eCW


11. How can I include information from my previous notes in DeepCura?


Answer: Yes, take a look at our video titled "How to import notes from your EHR and manage legacy notes." This guide will show you how to bring over information from previous notes and integrate them into the DeepCura system.


Category: FeaturesKeywords: import notes, legacy notesHelpful Links: How to import notes from your EHR and manage legacy notes


12. Is there a community forum?


Answer: Yes! Simply click on the "Community" button on our website to join the DeepCura community forum where you can discuss, share experiences, and get support from other users.


Category: Support and TrainingKeywords: community forum, live chat


13. Can I merge notes together?


Answer: Yes, you can merge multiple notes into a single document. This is useful for creating comprehensive records that compile all relevant information in one place.

Category: FeaturesKeywords: merge notes, combined notes


14. Is there any way for me to check if my note meets billing and auditing standards?


Answer: Yes, you can use our built-in audit feature to check if your notes meet billing and auditing standards. This tool helps you reduce clawbacks and denials by ensuring compliance with relevant regulations.


Category: AuditKeywords: billing, auditHelpful Links: How to self-audit. Reduce clawbacks and denials


15. How do I integrate with DrChrono for free?


Answer: Integration with DrChrono can be set up at no extra cost. Please refer to our integration guide for step-by-step instructions on how to connect DeepCura with DrChrono.

Category: IntegrationKeywords: DrChrono, EHR integration


16. Can I add my assistant to my account?


Answer: Yes, you can add your assistant or other team members to your account for collaborative work. This feature allows for seamless collaboration and delegation of tasks within the DeepCura platform.


Category: Note CollaborationKeywords: collaboration, admin, assistantHelpful Links: How to easily Collaborate with other clinicians


17. Where can I get help if I have any issues or questions?


Answer: If you need help, you can reach out to our support team via the live chat feature on our website. Our customer service representatives are available to assist you with any issues or questions you may have.


Category: Live ChatKeywords: help, support, chat, customer service


18. Can I instruct the AI to include information from a specific part of the patient's record?


Answer: Yes, you can give isolated instructions to the AI to include information from specific sections of the patient's record. This helps ensure that the generated notes contain all the relevant details.

Category: AI ScribeKeywords: isolated instructions, AI memoryHelpful Links: How to import notes from your EHR and manage legacy notes


19. What does the "Ask Entire Thread" button do?


Answer: The "Ask Entire Thread" feature allows you to query the entire patient thread. For example, to get a list of all recorded diagnoses for a patient, click the "Ask Entire Thread" button and verbally instruct the AI to provide the list. Your voice will be recorded when you click the button, so give your instruction clearly, then click "End Recording" at the bottom of the page.



Category: AI ScribeKeywords: ask entire thread


20. DeepCura won't capture my patient's audio when they speak. What should I do?


Answer: If you're using the DeepCura telehealth platform and are having technical difficulties, contact us as soon as possible either via out live chat or via email at contact@deepcura.ai If you're using a different platform, like Zoom, here are some troubleshooting steps you can try:


1. Audio Capture: Ensure that audio from both you and your patient is being recorded. Look for the microphone level indicator, which moves up and down when someone speaks. You can find it just below the "Pause recording" and "End recording" buttons.


2. Microphone Settings: If the indicator isn't moving, verify that the correct microphone is selected in your browser.


3. Browser Compatibility: Switching browsers can often resolve issues. If you're using Chrome, try Firefox, and vice versa. Browser extensions can sometimes interfere with DeepCura's functionality.


4. Headphone Use: If you're wearing headphones, this might be why your patient's audio isn't being captured. Try removing them to see if that resolves the issue.


Category: TroubleshootingKeywords: audio capture, microphone issues


21. I like the notes DeepCura generates but it's not always consistent. How can I improve this?


Answer: To improve consistency in the notes generated by DeepCura, ensure that you provide clear and consistent instructions to the AI. Reviewing and editing the notes can also help in maintaining consistency.

Category: TroubleshootingKeywords: consistency, accuracyHelpful Links: How to Automate Extremely Long Notes and fix consistency issues


22. What is the "automations" feature?


Answer: The "automations" feature allows you to create automated workflows for repetitive tasks. This can include generating reports, scheduling follow-ups, and other routine tasks, saving you time and effort.


Category: Data VisualizationKeywords: mindmap, Gantt chart, timeline, automationsHelpful Links: How to view your patient's entire life using Timelines, Mindmaps, and Gantt Charts


23. Can I import patient information from my EHR to DeepCura?


Answer: Yes, you can import patient information from your EHR to DeepCura. This integration allows for seamless data transfer and ensures that all patient records are up to date.


Category: DetectiveKeywords: EHR, medical record summary, integrationHelpful Links: How to extract all patient data from EHR in 2 minutes




We hope this FAQ blog helps you make the most of DeepCura's capabilities. If you have any further questions or need additional support, please refer to the helpful links provided or contact our support team.

Stay tuned for more updates and tips on using DeepCura efficiently!

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